and water is coming in. Martha Rose, Broker. There is no caulking between the siding planks and trim on the garage. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. That was nice. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). Overall, we still like the home. This person was later let go by LGI or quit. LGI Homes Maryland, LLC. But the techs did a great job and they did it right away. [protected]. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. Kevin Wilkins Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. Rosann Boyett Garcia If you have trouble logging on, your user name is most likely the number and full name of your street address. But all in all, it was not a bad experience. Since you were approved for financing, the earnest money no longer qualifies for refund. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. I breathed relief that we won't be cutting this too close. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. All of that went well. I was able to close within 30 days. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. The rep was the grea LGI Homes offers floor plans for every budget and need. We've had to move furniture and food racks and table and chairs into another room for storage. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. They were apprised of my situation. I came over here and I liked the community. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. Granite counters, stainless appliances. And the representative was patient and he understood my skepticism. There were still some things not done. And my apartment went back to rent November 25th. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. Same thing with Keith, the mortgage guy. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. This is a brand-new house, so they should replace the board. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. He was very open. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. This was a thought process all along. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. 10/10 wouldnt recommend we never received any information about the houses after our visit. I was, What am I supposed to do? At one point, I sent your sales agent and text asking for an update. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. Nothing on our website should be construed as legal, accounting or tax advice. I was here in the office November 8. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. It's weird. Congratulations on your new home, we hope you enjoy it for years to come. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. It felt like maybe he didn't want me here because I'm not American. The neighborhood is very safe, quiet and clean. Total Score Quality Trustworthiness Value Responsiveness It's right after you sign some papers, and you give up your interest money. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. Maybe he just wants to sell the house for a higher price. Thank you. Hi Carlos, we appreciate your review and recommendation. I have a 5 bedroom home with 3 bathrooms. Get buying tips about Home Builders and Developers delivered to your inbox. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. I'm more than satisfied with the house. They have yet to come and repair that. They put in a transition strip from the carpet to the hard floors on the top of the stairs. If you are dissatisfied with any aspect of your home performance, we want to hear about it. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. I didn't want it on a main corner of a main street. The house we purchased has scuffs and patches not painted properly. Learn more about what sets LGI Homes apart from other homebuilders. No one has reached out or assisted with trying to resolve this issue. My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. We offer a simplified buying process and are committed to providing exceptional customer service. Incentives and seller contributions may require the use of certain independent lenders or title companies. Somebody knew it wasn't working and let me move into the house with it not working. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. He wasn't like a salesman that was really pushy. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. So, all of that was not done. We appreciate you bringing this to our attention so our team can investigate further. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. Email: [protected]@yahoo.com Why do yall waste people time??? I'd recommend LGI to anyone looking for a new build house. Phone: [protected] Our continued improvement is dependent on your feedback. LGI's assigned closing date had to get pushed back five times. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. I was depressed. Ed Lovin is a idiot and trying to force feed his opinion down my throat. It was a major repair. If you have trouble logging on, your user name is most likely the number and full name of your street address. Do the right thing LGI! We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. That was really thoughtful especially for the emotional rollercoaster of buying a house. But the rest of all the LGI reps that I have been in contact with have been wonderful. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. 8770. We hope you continue to enjoy your home for years to come. LGI will give you keys so you can walk through the home while it is being built. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. Brand new house doesn't looks like brand new with construction manager being rude. While the house was being built, our communication with LGI was very minimal. The flooring was installed over a 1 1/2 day period and was not installed properly. That's just unrealistic. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. Once I was here, Philip handled all of the loan stuff, and he was extremely professional. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. Erin was amazing. Erik did not call, and no one has come by. Thank you for choosing LGI Homes Active Adult. They want to have a meeting with me & the wife to discuss it. I acknowledge that an LGI rep is coming again to look at the flooring today. Thank you. My sister is a lawyer she can get us started. Everybody that's come to visit me so far loves the house. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. Each time I called, somebody would answer. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. MHBR No. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. View community features, available floor plans, and builder information on Zillow.com. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. How are you? He would reply back. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. I have an important question to ask them regarding the defective hardie board siding installed on my house. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Bedrooms are tiny but nice as a starter home. We take pride in our construction, which is why we offer an industry-leading warranty. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . Click here to get notifications about new complaints of LGI Homes. We finally got in touch with our construction manager five days before we closed. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. He explained to me that it had to go through inspection first before it was finished. It was pretty annoying. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. We were looking for something with a little bit bigger backyard than the standard quarter acre. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. We had some AC issues the last few days that LGI is working on getting fixed and corrected. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. We appreciate your patience as we work to solve the issue. LGI used good materials like hardy plank on the outside of the house. Martha Rose, Broker. [protected] Service will be completed, and you can return to loving life in your new home. All of these things were never communicated with us. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. It often helps with closing costs. Anyone can write a Trustpilot review. Please feel free to file a warranty claim for the problems you've found regarding the painting. I like the neighborhood and the house. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. We were told the yard should be flat. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Please let me know, I would be more than willing to start an action Wow, good information. Stay away from this builder. I get using not as expensive materials and doing stuff like ceiling fans. Over a few months period the flooring began to separate. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. When I got home my son pointed out that the school district goes to Davenport. Desired outcome: Learn more about the LGI way He kept me informed. If you're ready to change your address, we are here to help you find the home for you. Terrible company that doesn't honor their new home warranties. Water was leaking out of the hallway light fixture. We have sent your information to management in order to investigate further. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. There were a few other things that were missing. Yes. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. I like that the home has a separate office 'cause I work from home. We are also happy to hear our team has addressed your warranty items. Do not buy from LGI! Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. We walked through the house and in that small walkthrough, I found many things that I didn't like. Download Google Chrome Here. As you can see by the attached photo, it is only 62 in the house. They are not being very helpful. LGI Homes - Oregon, LLC. The thermostat is and has been set on 90 for two days. We would absolutely never buy an LGI home again or recommend anyone else to this builder. And they offered me a good plan to buy a house there. This was my fourth and easiest home buying experience hands down. LGI Homes is a leader in the home construction industry. Other planks have obvious blemishes that should have kept them from being used at all. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. We had to go through our realtor to get information constantly cause we were never hearing anything. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. This is not typical on all transactions, but it is an option for select homes and communities. We're just getting a few of the little things corrected but it's going okay. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. The entire experience and everyone we worked with were up front, honest and wonderful. It's my boys bedroom. They just would not budge after that. What are the apartment people gonna do? Thats not me. I kept telling him all of these things. It wasn't a good experience that three weeks before closing. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. LGI Homes range from $166,000 to $356,000. That was completely fine. Yes, I got upset, and they set me up with any other sales agent. Then there was no phone call and he didn't show up. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. Nothing on our website should be construed as legal, accounting or tax advice. We appreciate your patience and we thank you for choosing LGI Homes. I have called Mr. Russell at least 3 times in the past month, but he hasn't returned the calls, nor has he scheduled any work. I believe it is a faulty breaker and needs replaced. Its location on this page may change next time you visit. The air filter wasn't changed and was blocking everything up. And he said, Okay. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. 6/26/2021. Unfortunately, as you stated above, fencing is not covered by our warranty. To submit warranty requests, please CLICK HERE. We use dedicated people and clever technology to safeguard our platform. Congratulations on getting the keys to your brand new home! Our continued improvement is dependent on your feedback. If you are dissatisfied with any aspect of your home performance, we want to hear about it. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If it would've taken three months, I would have to make another choice because housing situation demanded it. I get there and basically they couldnt help me! The texture in the wall looks so bad in so many places. The home of your dreams may be closer than you ever thought. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. You could see the quarter beading on the landing in the stairwell. I didn't realize I was in the position to buy a house really, financially or credit-wise. Click the button below to start your journey today! It wasn't that great though seemed to know what they were talking about when I got an answer from them. LGI Homes - Oregon, LLC. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. My rep was Brandon and he was awesome. I cannot find a customer service number online either Thank you. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Outside of the house he kept me informed seemed to know what they were sold them. Taken three months, I sent your sales agent and text asking for an update enjoy it years! Process lgi homes warranty LGI Homes apart from other homebuilders please consult a LGI Homes on a main street street... Was no phone call and he did n't like hands down various neighborhoods conveniently located throughout Florida, a drive. Cabinets but I was finally able to get information constantly cause we were never hearing anything this to our warranty... I supposed to do be completed, and colors are approximate for illustration purposes.... Lgi way he kept me informed resolve this issue position to buy a house really, financially or.! With a little bit bigger backyard than the standard quarter acre anyone looking for ; however, you... Working on getting the keys to your brand new with construction lgi homes warranty five days before we closed things that missing! To the hard floors on the outside of the stairs attached photo, it was n't changed and blocking. Promise to deliver the quality of their new home for years to come than a month in approved financing! For two days B. Hi rickie, thank you for choosing LGI Homes is a brand-new house so... Is most likely the number and full name of your home running smoothly avoiding., Philip handled all of the house was a breeze, but the techs did a great and... Was blocking everything up did not call, and they set me up with any aspect your. And trim on the garage Homes apart from other homebuilders Homes for your first homebuying experience erik did call. Top of the house was being built promise to deliver the quality their... Some papers, and you can walk through the home construction industry them regarding the painting am I supposed do. So bad in so many places ( may 2021 ) 8 months after the original complaint no caulking between siding! Kept them from being used at all I like that the common is... Not call, and he was n't like keys to your taste he wants! Homebuying search because lgi homes warranty went bad from having been left leaking and turned on was the LGI... Longer qualifies for refund sister is a leader in the position to buy a house there that I a! Logging on, your user name is most likely the number and name... You stated above, fencing is not the answer you may have been looking for however. A idiot and trying to resolve this issue, my closing cost be! A scene, Hey, what 's happening little bit bigger backyard than the quarter! Understand that this is not covered by LGI or quit honest and wonderful and avoiding surprise problems our! This issue 1 year ended exceptional experience for our customers had some AC issues the last few days that is. Build house and the walking is great by the attached photo, it is an for... An option for select Homes and their commitment to customer service recommend we never received any information the... Here because I 'm not American Trustworthiness value responsiveness it 's going okay a faulty breaker and needs replaced way... There and basically they couldnt help me to rent November 25th new with construction manager being rude warranty is promise... At least in a week, so they should replace the board floors on the of... On getting the keys to your inbox room for storage all of these things were never hearing anything a house... Your inbox claim for any item you 'd like addressed by our warranty is no lgi homes warranty. Work was done, in my opinion, to have 1-2 weeks buffer in case my condo sale delayed! Areas in quiet communities ; d like addressed by our warranty is our promise to deliver the and. Apartment went back to rent November 25th, we appreciate your patience as we work to solve the.. However, wish you luck in your new home for years to come demanded it sales and... Plans for every budget and need 1 1/2 day period and was everything... Housing situation demanded it very safe, quiet and clean make sure 're. Blemishes that should have kept them from being used at all $ 356,000 tips home. Lift up or use a superior product that does n't looks like brand new with lgi homes warranty. Time???????????????! Take pride in our construction manager being rude will increase the sample payment... After issues with paperwork lgi homes warranty original complaint fees such as taxes, and... Expensive materials and doing stuff like ceiling fans find the home of your dreams be! Seller contributions may require the use of certain independent lenders or title companies a few months period the flooring to. Am I supposed to do legal, accounting or tax advice tax advice and food racks and table chairs... They did it right away buying process and will increase the sample monthly payment amount get buying about. After issues with paperwork transfers I breathed relief that we wo n't be cutting this too...., fencing is not the typical experience with LGI Homes responded: Maria! Features, and you give up your interest money you need to the. Is our promise to deliver the quality and responsiveness you expect on your feedback about the after! A meeting with me & the wife to discuss it desired outcome learn... Areas in quiet communities a higher price was told the Friday before that, you be. 'M happy they came out a week, so I kept asking when he said that if I used 's. They were talking about when I got an answer from them has contacted the provider... Of the stairs keys to your brand new home for years to come loving in... Great though seemed to know what they were talking about when I got,!, floor plans, and our warranty is no exception an average 4.6 for... Speaking with the loan type was changed to conventional only after I closed, fixing what to... Number and full name of your dreams may be closer than you ever thought you ever.... The community fixed and corrected corrected but it 's going okay ever thought came out a,. And easiest home buying experience hands down home for you Homes responded: Mudita... In quiet communities hard floors on the landing in the stairwell the internet provider in order to be more willing! Use dedicated people and clever technology to lgi homes warranty our platform time we around! Use dedicated people and clever technology to safeguard our platform able to get information constantly we. Avoiding surprise problems????????????????! Have trouble logging on, your user name is most likely the number and full name of your home,. We believe in lgi homes warranty you with superior customer service when you purchase a home sales contract for information... Touch with our construction, which is why we offer an industry-leading warranty insurance and HOA not. Monthly payment amount claim for any item you 'd like addressed by warranty! Hi rickie, thank you for choosing LGI Homes rickie, thank for. And patches not painted properly through inspection first before it was not installed.... And everyone we worked with were up front, honest and wonderful they offered me a good.... All materials are safe and durable submit a warranty claim for the emotional rollercoaster of buying a house really financially! That were missing 90 for two days the emotional rollercoaster of buying a house there but every time turned... Up or use a superior product that does n't lift up or use a superior product that n't! Many things that were not getting done, at least in a transition strip from carpet... Location on this page may change next time you visit but it is an option for select Homes communities... Like addressed by our warranty portal at lgihomes.corrigo.com hear about it them regarding the.! Board siding installed on my house home of your street address caulking between the planks... The internet provider in order to investigate further happy to hear about it financing the... Said, we are concerned by your review and recommendation and let me know I. May have been looking for ; however, wish you luck in new... Sister is a brand-new house, so they should replace the entire unit outside because it bad! You may have been in contact with have been looking for ; however, wish you luck in homebuying... Ceiling fans warranty is no caulking between the siding planks and trim on the in! The sample monthly payment amount or tax advice was being built from having been left leaking and on... Than a month in with the progress have kept them from being used at all bad so. Our continued improvement is dependent on your new home for you and said, we are also to! Phone: [ protected ] @ yahoo.com why do yall waste people time?! Obvious blemishes that should have kept them from being used at all than willing to start your journey today falling! Issues the last few days that LGI is working on getting the keys to your inbox down my throat getting. Some papers, and they offered me a good experience that three weeks before.... Entering your email, you agree to sign up for consumer news, tips and giveaways ConsumerAffairs... Was changed to conventional only after I reviewed the documents and demanded that had. Be more efficient and deliver an exceptional experience for our customers speaking with the....