0000035333 00000 n Passengers will need to present proof of a pre-arrival COVID-19 test. Panama Canal cruises are excluded. However, I believe the policy is rather onerous. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Masks and Physical Distancing Requirements: Face coverings are optional. [protected]. The large voucher money is gone. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. It would be applicable if you paid cash. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Branch) and Non-Insurance Services (provided by Generali Global Assistance). NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. 0000013825 00000 n For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. 0000051332 00000 n Disappointed with Viking Cruises cancellation policy. Masks and Physical Distancing Requirements: Depends on the destination. This complaint has been resolved automatically due to user's inactivity. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. Children 12 and under are not required to be vaccinated. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Masks and Physical Distancing Requirements: Masks are optional. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Are Any Unvaccinated Passengers Able to Sail? In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. Inspired by the design of the lines Viking Longships, and built specifically for. >54m^m6?YU{. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Masks and Physical Distancing Requirements: No. Is A Pierside, Pre-Embarkation COVID-19 Test Required? But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. The guest will be permitted only one tank in their cabin at a time. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Is A Pre-Arrival COVID-19 Test Required? No. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Can Families With Young Children Cruise in Summer 2021? 0000008850 00000 n Is A Pre-Arrival COVID-19 Test Required? You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Is A Pre-Arrival COVID-19 Test Required? Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. We have all email correspondence, booking information and bank/credit card transactions available at your request. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. So glad I was talked into that scam. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. The Carrier has zero tolerance for crime on board its vessels. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Crew Vaccinated? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Viking will, where feasible, offer pre- and post-cruise experiences. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. 0000001948 00000 n Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Is A Pierside, Pre-Embarkation COVID-19 Test Required? Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. How did you get your money back on the voucher? Yes, at Lindblad's expense. Is A Pre-Arrival COVID-19 Test Required? Possibly, depending on the rules set forth for air travel of the country of departure. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). Share your photos and videos with others to prove the truth of your words. Viking Cruises' Risk-Free Guarantee Policy Submit a complaint and get your issue resolved. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Yes, though this varies by region (see above). Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. No, though a temperature check will be performed. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . The final dose must be completed at least 14 days before sailing. Are Any Unvaccinated Passengers Able to Sail? If required as a condition of entry into the country of embarkation. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Which personal items are allowed on board and which are prohibited? Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? 0000006408 00000 n 0000014233 00000 n Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Yes, passengers aged under 5. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. Is A Pre-Arrival COVID-19 Test Required? On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. 0000005728 00000 n No - pierside testing is no longer available as of August 4, 2022. We had already paid for this cruise, so receiving a voucher didn't affect us. 0000020973 00000 n You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. 0000051407 00000 n Masks and Physical Distancing Requirements: Masks are no longer required. Pre-Cruise Covid-19 testing is no longer required. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Nothing in this notice refers to the cancellation policy at all. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Proof of full vaccination will still be required. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. 0000051246 00000 n This review was chosen algorithmically as the most valued customer feedback. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Are Any Unvaccinated Passengers Able to Sail? Risk-Free Guarantee: How it Works Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Liquid oxygen is strictly prohibited due to safety concerns. Is A Pierside, Pre-Embarkation COVID-19 Test Required? http://www.vikingcruises.com/terms-conditions/index.html. Are Any Unvaccinated Passengers Able to Sail? Concentrators must be checked upon embarkation and approved for use on board. Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. The complaint has been investigated and resolved to the customers satisfaction. I only got my money back that I paid extra on the cruise I canceled. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. Are Any Unvaccinated Passengers Able to Sail? Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. No one expects to have to cancel a cruise. Effective Date: November 1, 2021 VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. No longer required. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction.