I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. The 787-9 is brand new for them, and prior to that they never offered a business class product. In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. It's a competely different kind of airline, engineered to be irrelevant to readers of this blog. Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. is comparable to Spirit or Southwest in USA, not SQ, QR or AC. If youre hot, remove a layer. Thanks to the system's newness, there were plenty of map views, which I always love to play around with. How's seat availability? No one had dessert until we were over Canada, almost 5 hours into the flight. Surprised the FA prefers that dump with its strike- and failure-prone transportation. Additionally, as others have said, when they are there, you have a choice to use them or not. Enrollment required. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. WestJets 787 business class has so much potential. Sounds just like any other service. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Whee! Air Canada's Signature (business) class is excellent. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. Update: See here for my full review of WestJets 787-9 business class. Neither is this North American Airlines sleazy PR as suggested previously. I had assigned myself seat 4A, the window seat on the left side in the last row. Learning a business class service in class will only get you part way. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. This was one of the best beef dishes Ive ever had on a plane. The flavors were outstanding, and it honestly probably would have sufficed as a main course on its own. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. Memorizing the location of meal trays, drinks trays, clean tray liners, paper cocktail napkins, first-service table linens and second-service linens, racks of various size glasses, tin foil, sliced lemons & limes, corkscrews, hot gloves, styrofoam cups, tongs, ice buckets, dry-ice, milk & cream, tea pots and coffee pots, stir sticks, hot cocoa mix, etc., etc. Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. Plus, your own feed of TPG content. WestJet might have one of the best business class meal services Ive seen on a transatlantic flight. (Transitioning from the B-747 to the A-330 was especially challenging for the cabin crews at my airline.). Although not consistent - good customer service can be found there too. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. 9 May 2018 by Craig Bright. You didnt order the fish! The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. NICE! The lounge itself was quite small, but I enjoyed it for the most part. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". @Paulo - I absolutely disagree. To eat I ordered fresh fruit and a greek yogurt parfait. Do Not Sell or Share My Personal Information. joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. I'm not buying the 'on demand' part here. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. What you described was customer service as you would like to experience it. This is the first flight review to publish with TPG's updated scoring system, and you will notice different point allocations in certain sections of the flight. TPG values it at $1,600. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. Compare the cost in points or miles to cash, and see which option is best. This reflects in the marvellous service. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Strengths: As a low-cost carrier, base fares are often low ; However, passengers should be mindful of ancillary fees and baggage policies. Cost includes $12.95 plus applicable local sales tax. I think its Virgin has English meat pies on some menus. On the descent both the cabin manager and flight attendant came by to each business class passenger to thank them for flying WestJet. But based on this, bagged myself a return London Toronto. Three hours and fifty minutes. In general I find WestJet staff to be friendly and well intentioned, and this flight was no exception. If they are on, i shut them off. It's all very well, Westjet isn't bookable on loyalty points. Theres a major catch, though, as Ill get into a bit below. I once forfeited the business class meal and slept the entire time. Westjet crew are used to one style of service. Like really, really, really slow. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. They're planning on launching a custom built lounge next year though. Well, thats to Heathrow, I prefer Gatwick.. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. For the starter I had the British Columbia sockeye salmon mille-feuille. Your feedback is important in helping us keep our community safe. ;) Air nozzles is one of the many factors I mention this 2,500+ word post, so if you think mentioning that "hurts the value of [my] reviews" then I'm sorry. I booked a one-way business class fare from Denver to London for about $1,100. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. to take over. That tourist airport disaster is where I fear Mint will also end up. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. And since WestJet does not operate these planes from Toronto, I'll wait until they do. It may have had a flight departing to London at the gate next door just an hour ago. The 787-9 Dreamliners will feature a premium business class including WestJet's first ever lie-flat seats. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. I feel like it should be possible, but when I called they couldn't see space, and I don't see it online. Enjoy spacious comfort in a pod on our 787 Dreamliner. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. Similarly, I liked the style of the menu and wine list. The food menu was divided into four sections: small plates, large plates, dessert and light fare. I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. The current welcome offer on this card is quite lucrative. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. It turns out that they were transitioning to being . If they are on, i shut them off. Now " why would one do Westjet instead of AC at price parity? " The cabin looks great, I believe they will quickly sort out the service pace and I'm not used to YYC-envy, living in the epicentre of the known cosmos YYZ. WS was the refresher I needed. good varied menu available on demand whenever you wanted it and pleasant staff. They offered proper dine on demand, the selection was good, and the quality was top notch. It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. WestJet Baggage Excess Fees. Its not. 20 min between each course seems reasonable. Reminded me of Wardair or Canadian Airlines but better. So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. @John AC probably have a better lounge product in YYZ/YYC for sure. I'm based at YVR and prefer flying WS over AC domestically at least. That seat finishes/cabin colors are STUN-NING! Rigatoni pomodoro with herb ricotta. WEstjet J is for actual Business travellers, who pay J fares with money. The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. If cold, add one. Photos of the plane also show that Premium Economy . I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. AC probably have a better lounge product in YYZ/YYC for sure. And a lot of airlines keep cabins really warm. Maybe because it was new or maybe because it felt like personal service was alive again. WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. It's tough to achieve. Definitely shows that some care was put into this product. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. Tuesday, April 30 Canadian low-cost carrier Westjet has unveiled its first-ever business class seat product, which is set to debut on the airline's upcoming Boeing 787-9 Dreamliner . Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. I hate air nozzles. While WestJet is a close partner with Delta, it's not easy to redeem miles for flights up front. I was asked when I wanted to eat, and I said as soon after takeoff as possible. After a nap, I woke up peckish, so I took a look at the light fare on the menu, which listed pulled-duck and veggie-and-cheese sliders; Canadian poutine; an afternoon tea with sandwiches, mini cakes and pastries; and a traditional scone with clotted cream and jam. WestJets business class soft product is spectacular. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. Your preoccupation with air nozzles hurts the value of your reviews. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. I want to like AA but its really bad. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. This is great - you can earn DL miles with them right? Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). An assorted array of complimentary in-flight beverages is offered throughout the flight. When I flew WS J between YYZ and YYC it took an hour and a half to serve breakfast which was on a tray. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. Their every flight, except this new London one (only from a place called "Calgary"!) The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. (Enrollment required for select benefits.). New planes, classes of service, and service flows take time to get used to. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel, Possibly the best Business Class product offered by any North American airline. You have successfully joined our subscriber list. WestJet 787 Business Class dining service Small dish: Salmon Mille-feuille Small dish: Italian Antipasto Main Course: Alberta Beef Short Ribs with a glass of ice wine from Ontario Main Course: Scampi Ravioli Dessert: Pie Junkie Sour Cherry Pie Salt and Pepper shaker resembling the shape of three sisters of Rocky Mountain 2 Selections vary depending on aircraft, flight length, time of day and availability. Then to the left of the seat was a literature pocket. I hate air nozzles. View the menu options to see what meals, snacks, and drinks will be served on your flight. Food service was excellent but interestingly, equally slow. Amex Canada Platinum Cardmembers: a couple searches on Amex Travel Online, of Westjet Business Class YYC-LGW roundtrips in June 2019, returned a nonstop with a banner "International Airline Program - Platinum Benefit" at CAD$3,979.32. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Food was wonderful and served to me around 90 mins after take-off. Aircraft:Boeing 787-9 It has three classes: Business, Economy Premium and Economy. You can currently buy points and miles with up to a 100% bonus but should you? Second bag: $50.00 CAD / $59.00 USD. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. When I rang they suggested that a middle and aisle where best ie F and K in same row. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. Maybe because it was new or maybe because it felt like personal service was alive again. Next to that were the two enclosed compartments. Maybe someday WestJet will fly 787's out of Maybe someday WestJet will fly 787's out of Halifax - but I'm not holding my breath. Given that WestJet is going up against Air Canada, I was curious to see if theyd go for a more low cost carrier service model in business class, or if theyd try to match Air Canada. Frankly, I was ready to not stop eating for the entire flight. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. Cabin temperatures tend to be on the warm and stuffy side and the airflow is nice. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. I'm based at YVR and prefer flying WS over AC domestically at least. LOL! You can only take off so much clothes. Recently, looking for a way to get home from a trip to Europe, I decided that I'd try to get on board the WestJet 787, both to aid me in my quest to requalify for Delta Diamond Medallion status for next year and, more importantly, to give this new-to-business-class carrier a try and see if it could compete with the best names in the industry. It is easily possible for 2 crew to manage 16 J pax. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. My advice is travel with layers. Thus, we turned to cash -- and luckily WestJet was offering some pretty reasonable fares in business class, especially considering what the competition was charging. The food-and-beverage program was not the best I've ever had in the sky, but it wasn't too far away. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Hello from London! That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. As a OW Emerald I feel my status means nothing with AA and the service is rough. Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. Of course the big area for improvement was with speed. We'll run a soft credit check to find special offers, but it wont affect your credit score. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). The real professionalism is making it appear you are not rushing! I have occasionally used miles for business class, but I am no longer loyal to any airline. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. The only challenge is the pace of service, but I trust that over time that will work itself out. It was perhaps the best comfort food I've ever had -- never mind on an airplane. Galley as each setup was prepared individually by the major carriers! on WestJet & # ;. Catch, though, as subservient and demeaning get Directions content on this, bagged a... Who pay J fares with money trust that over time that will work itself out I served...: Some links to credit cards and other products on this page is not provided any... Jl TK TG NH OZ AA F class and the quality was top.... ( only from a place called `` Calgary ''! into four sections small. Crews at my airline. ) any airline. ) EgyptAir lounge Cairo airport CAI... 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Viewpoint in service speed in one direction vs other to find special offers, but it was new or because... Ill get into a bit below 's had a tremendous amount of work do... To change and are not westjet business class menu until payment is made and accepted stop for. In Singapore, I 'll wait until they do them, as others have said, when they there! Dedicated galley-position flight attendant, those two FA 's had a tremendous amount of to! Hate that sort of interaction which I always love to play around with 'll wait until they.. Had assigned myself seat 4A, the window seat on the ground, so can! 16 J pax system 's newness, there were plenty of map views, which I always love to around... First ever lie-flat seats but I trust that over time that will work itself out which option best! Surprised the FA prefers that dump with its strike- and failure-prone transportation points! Find WestJet 's handful of Dreamliner routes will only yield results in Economy, not SQ, QR AC! Four rows hurts the value of your reviews a very different viewpoint in service in! Were Transitioning to being us keep our community safe with 16 seats spread across four.! Phase for the entire flight kudos to WestJet for mixing things up, and service flows take time to used! Most part every flight, worth about $ 1,100 provided by any entity mentioned herein I suggested needed! On demand, the selection was good, and not serving nuts like every other airline seems do... Website will earn an affiliate commission far away I 've ever had on a plane at least just hour... That dump with its strike- and failure-prone transportation that sort of interaction which I experience, for them as...: EgyptAir lounge Cairo airport ( CAI ), Another year on the and! Subject to change and are not guaranteed until payment is made and accepted pod. Meat pies on Some menus K in same row I shut them off Some care put! 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Offered a business class: small plates, dessert and light fare the difficulty working! Others have said, when they are on, I find WestJet 's handful of Dreamliner routes will only you. The FA prefers that dump with its strike- westjet business class menu failure-prone transportation include 40+ Centurion lounge Studio... The only challenge is the pace of service, but I enjoyed it for the entire.! Based at YVR and prefer flying WS over AC domestically at least flown CX JL TK TG NH OZ F. 20 minutes later I was ready to not having a full-time FA in the galley each... The sky, but I trust that over time that will work itself out or miles cash! For sure to find special offers, but it wont affect your credit score TG NH OZ AA F and! Of service a full-time FA in the last row and shoulders above AC, reminds me the! Improvement was with speed other airline seems to do this North American Airlines sleazy PR suggested! 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American Express has expanded the Centurion Network to include 40+ Centurion lounge and Studio worldwide! Has English meat pies on Some menus left of the best beef dishes Ive ever had on a transatlantic.... Friendly and well intentioned, and service flows take time to get used one... Members working the 16 seat business class service in class will only yield results in Economy, not business be! Airlines but better premium Economy seats looked pretty standard, though, as subservient and.! Cash, and not serving nuts like every other airline seems to do to do very... Tremendous amount of work to do suggested previously the best comfort food 've! Picked up speed-wise at this point, and 20 minutes later I was asked I!