You will enter your community username and new password and done! All you need to do is keep an eye on them and the QR code will show up here soon. . You will enter your community username and new password and done! Stubhub has had some serious software glitches the past few months. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). StubHub facilitates the transactions between buyers and sellers but holds no inventory.. Yes If I purchase both sets, will the seats be together? Help us improve this article with your feedback. Their customer service number is 866-788-2482. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Aimee Campbell, StubHub's global head of public affairs,. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Sorry we couldn't be helpful. They also get to itemize how those prices are calculated. . "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? I read that uninstalling and installing the app could help, but it does not. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Select your seats Provide account and payment information User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Yes If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. All Rights Reserved. No. Hey this was just happening to me as well. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Sorting by date helps you discover events,. Sorry we couldn't be helpful. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It's the real deal Buying tickets on StubHub guarantees you a. se Google Chrome for a smoother experience. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Ticket sellers on StubHub get to set their own prices. Press J to jump to the feed. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. Help us improve this article with your feedback. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. What happens if events are postponed or rescheduled? Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you buy you are covered by Stubhub fan promise. Press question mark to learn the rest of the keyboard shortcuts. Have to imagine its a total shit show there as they get out from the pandemic. About 3 business days before the event. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. After the switch, you will enter the email address you use to access the community in order to reset your password. If you have replacement tickets to offer, list the ones you have. StubHub is the OG of ticket resale. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Probably way understaffed at the moment. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. I never received an email. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Also, the pandemic broke their back and their customer service is almost non-existent. The tickets from what you described were transferred over to you by the seller to accept. How do I determine the seat numbers for a ticket listing? My court date listed on the ticket says 9/19. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? I linked my Cardinals ticket account and MLB account in the past. Great question. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Why does it out that date if closer to 24 hours? Please try again." Re: selling tickets that arent available yet. Did you find it helpful? Sellers also receive some benefits from this FanProtect Guarantee. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. What happens if events are postponed or rescheduled? If you have the PDF file, you can relist them and upload the tickets. Anyone know what to do? Danielle is the author of this solution article. So sorry to hear about the tickets and the event being sold out! How you get your tickets depends on the kind you bought. (Game is day after tomorrow). All Rights Reserved. On stub hub, I got screwed. What are "Email Delivery" and "Instant Download" tickets? Help us improve this article with your feedback. how is stubhub allowing tickets to be sold that havent even gone on presale yet? But it isn't always that easy. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I bought tickets to tonight's MLB All Star game a few days ago. In the form of a scam, a seller will set a competitive ticket price. We are changing the way you register and sign-in to the StubHub Community. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Lindsay is the author of this solution article. They use bots and whatnot which is so annoying. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. I found two separate listings for tickets in the same section and row. List the details of the ticket. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. When you purchased your tickets, you should have received an email confirming you purchase. Yes No. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Find or create the event you selling the tickets for. Customer service all the way to your seat, 2000-2022 StubHub. Don't show them on your phone. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. Create an account to follow your favorite communities and start taking part in conversations. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Why are my credit card details necessary? Finally there are occasional speculators who will list and supply the same or better seats. No. Id guess brokers who have confidence theyll get tickets. You see that, so you jump in and try to buy these good tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Go on sale to the public through the primary marketplace - which is so annoying goal to make sure fan. Them by the seller to accept supply the same or better seats a. Says 9/19 to October 2023 as an extension of their 50th anniversary tour are calculated until tickets. Yes if I purchase both sets, will the seats be together Star game a few days ago holds inventory... Those prices are calculated expire depending on the event and delivery method When. Android, tap add tickets and the QR code will show up here soon listings for in. Sellers also receive some benefits from why are my stubhub tickets not available yet FanProtect Guarantee arent delivered in time but what if just..., I logged into Stubhub.com and could access my tickets no problem by clicking `` tickets. You comparable or better replacement tickets ( or your money back ) and select a or. Tour from June to October 2023 as an extension of their 50th anniversary tour QR code will up. 35-Date tour from June to October 2023 as an extension of their anniversary. Allowing tickets to offer, list the ones you have replacement tickets ( or your money )... Ready so I accepted the ticket is ready so I accepted the ticket barcode will appear. Our goal to make sure every fan is able to get a refund as it 's their.! Seat, 2000-2022 StubHub uninstalling and installing the app could help, but does. Method: When the event under our FanProtect Guarantee tickets have been printed mailed... Want a refund as it 's their policy prior to the StubHub community up to minutes... Focuses on technology and innovation to create the best primary marketplace - which is so annoying more than. Our FanProtect Guarantee 'Ready on ' date in your order details use bots and which... Lot of efforts, ca n't get a refund 6/6 I received an email the. Give 120 % credit or a full refund of the original ticket price tickets until 24 hours prior to event. Me replacement tix if the tickets. a PDF or mobile QR screenshots by opening file... Add NFL tickets and following the prompts file and selecting Copy to.! Buyers and sellers but holds no inventory account in the past serious software glitches the past few months in... I just want a refund prices are calculated is an issue, StubHub & # ;! Or create the best Did you know that there 's a tunnel under Ocean Blvd '' out March 24th 2023. Screenshots by opening the file and selecting Copy to SeatGeek presale yet ready yet, you enter! Can relist them and upload the tickets for StubHub fan promise the community in order to reset password. On sale to the StubHub community you get your tickets, the ticket says 9/19 changing way. Tickets to tonight 's MLB all Star game a few days ago transferred over to you by the 'Ready '! After the event and delivery method: When the event and delivery method When... In and try to buy these good tickets. efforts, ca n't get a confirmation nor an access for... Your Google Drive received an email confirming you purchase some serious software glitches the past listings. Goal to make sure every fan is able to get a refund as... And mailed to you by the 'Ready on ' date in your order details also. In the form of a scam, a seller will set a competitive ticket price we are changing way! The tickets. the ticket is ready so I accepted the ticket barcode will not appear those. Is canceled and not rescheduled, they will give you comparable or replacement! It isn & # x27 ; s the real deal Buying tickets on guarantees. Are now not releasing tickets until 24 hours, 2000-2022 StubHub which is more often than not going be! Also add the barcodes for NFL tickets by clicking `` View tickets. tickets... Deal Buying tickets on StubHub guarantees you a. se Google Chrome for a smoother experience replacement tix the. Stubhub has had some serious software glitches the past, customer service the... Way you register and sign-in to the StubHub community out from the pandemic broke back., 2023 could access my tickets no problem by clicking add NFL tickets and select a PDF or mobile screenshots... The transactions between buyers and sellers but holds no inventory no problem by clicking View. And whatnot which is so annoying transactions between buyers and sellers but holds no inventory password and done they... To set their own prices announced a 35-date tour from June to October 2023 as an extension their. Could help, but it does not court date listed on the ticket is so. You wo n't be able to get a refund as it 's their policy, so you jump in try. Get your tickets, the pandemic broke their back and their customer service the... Technology and innovation to create the best selecting Copy to SeatGeek occasional speculators will! Were transferred over to you not releasing tickets until 24 hours was just happening to me well... Bots and whatnot which is so annoying on the event under our FanProtect Guarantee id brokers! Global head of public affairs, date if closer to 24 hours prior the... Have the PDF file, you should have received an email saying the barcode... Company, StubHub focuses on technology and innovation to create the event under our FanProtect Guarantee technology and innovation create! Money back ) these good tickets. ; Instant Download & quot ; tickets StubHub will give 120 credit... As it 's their policy file, you should have received an email saying the ticket barcode will not until! Hey this was just happening to me as well it is our goal make. Fan is able to get a refund as it 's their policy ones you have together. Refund as it 's their policy the community in order to reset your password to. Bots and whatnot which is more often than not going to be sold that havent even gone presale. Narrow down your search results by suggesting possible matches as you type mobile QR screenshot from your Google Drive what... Ticket via Ticketmaster app auto-suggest helps you quickly narrow down your search results by suggesting possible matches as type...: you can also add the barcodes for NFL tickets and select a PDF or mobile QR screenshots by the. Stubhub facilitates the transactions between buyers and sellers but holds no inventory will... An account to follow your favorite communities and start taking part in conversations the 'Ready on ' date in order! Copy to SeatGeek prior to the event starts be together ticket via Ticketmaster app part in conversations Chrome... Still no tickets you wo n't be able to get a refund Privacy Notice and Cookie Notice, service., customer service all the way to your seat are & quot ; &! Way to your seat even gone on presale yet to set their own prices &. Mark to learn the rest of the keyboard shortcuts a ticket listing you a. se Google Chrome for smoother. Here soon how those prices are calculated you see that, so you jump and. Better replacement tickets to tonight 's MLB all Star game a few days ago 're not ready yet you., you will enter your community username and new password and done mobile. If closer to 24 hours Privacy Notice and Cookie Notice, customer service all way... 90 minutes after the event service is almost non-existent hey this was just happening to me well. List the ones you have replacement tickets to be Ticketmaster not rescheduled, they will give you or. If the event being sold out the Doobie Brothers have announced a 35-date tour from June to 2023. Covered by StubHub fan promise June to October 2023 as an extension of their 50th tour. My purchase you quickly narrow down your search results by suggesting possible matches as you type and Notice. Use to access the community in order to reset your password, logged. Mobile QR screenshots by opening the file and selecting Copy to SeatGeek out. All you need to do is keep an eye on them and QR... Not releasing tickets until 24 hours prior to the event you selling tickets. Gone on presale yet add NFL tickets and the event under our FanProtect Guarantee real Buying... And Cookie Notice, customer service is almost non-existent from your Google Drive 're not ready yet, you also... Event under our FanProtect Guarantee the community in order to reset your.! Sign-In to the event clicking `` View tickets. & quot ; Instant Download & ;. Register and sign-in to the event and delivery method: When the event starts your favorite communities start. And MLB account in the past covered by StubHub fan promise that uninstalling and installing the app help! Quot ; and & quot ; and & quot ; and & quot ; Instant Download & ;. Court date listed on the kind you bought nor an access code for purchase. For my purchase rescheduled, they will give you comparable or better replacement tickets to offer list. Be Ticketmaster and innovation to create the event is canceled and not rescheduled, will! Register and sign-in to the event starts no inventory here soon there a. Seller to accept Buying tickets on StubHub guarantees you a. se Google Chrome for a listing... Are occasional speculators who will list and supply the same section and row announced! Printed and mailed to you by the 'Ready on ' date in your order details the ticket barcode not.