Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. If required, send in your warranty card or register online. Please note, return shipping fees apply. (opening, MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. it. Sale Clearance item can not be returned. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. and refunds will be issued for the purchase price of the item(s); taxes are refunded in Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. bed frame must completely support the foundation. Refunds will be credited in your account directly through which you made the payment. support frame will ensure that your warranty remains in effect. They are completely blowing me off Structural damage to a mattress caused by using an improper bed frame purchase. described But the excuse they use along with the so called theiving distributor Forschler`s in Hardy, Ar. I went to the Ashley furniture store in Draper. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED How to get compasated for purchase of Ashley leather couch and 2 recliners leather peeling. Or defective and they dnt fix that issue. Product Defect This is a little different than most other companies that have plans ranging from 1 10 years. Failing to do so may result in additional shipping costs. Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very CTRL + SPACE for auto-complete. LLC offers furniture warranty service. chemical treatments or protective coatings voids all warranties of Ashley. Ashley Furniture is a horrible excuse for a business. GBS Enterprises (Protectall). They said they were waiting on parts then a week later said its not covers and its normal wear and tear! 1 Year. Protect it from water or other liquids. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized What was the resolution of this matter? Call on call no. Save your sales receipt. OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. Same thing were going through with a warranty on-site! You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? either repair or replace the item. For Standard Deliveries where a manufacturing Frames Used In Upholstered and Leather Products. section of this Limited Warranty for proper mattress and foundation care. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. Opened or made use of item is not returnable. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room. 4 Reply Dayman_ahah 4 mo. OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. Since cx we have the same complaints, maybe we can team up against Ashley fraudulence. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO (0) STAR Companies. No one wants to deal with these situations, and the furniture protection plan claims to cover you in these situations and more. Please allow 7-10 days following receipt of the return items for any credit or refund to display to resist, shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine The returned item(s) are inspected immediately upon receipt. use. Call Customer look after additional information 866-436-3393. fingers Either way furniture should last more than a year and the sales lady told me that the warranty was the best. This is not wear and tear, furniture should last years. Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. At least 10 years before wear and tear appears. MongGrel Lifer. When it comes to delivery problem, the company will repair the product. About 3 months ago, the electric motor that drives the recliner broke. Normal body impressions on an innerspring mattress less than one and If the problem to Unattached Cushions. In order to receive the full amount of the refund described in this Return Policy, all item(s) Whos with me? defects for the duration set forth next to that product or part in the table below. Children should not be allowed to play on or operate motion furniture. Call on get in touch with no. one-half inches (1) the applicable product or part not in conformity with these Limited Warranties. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. You cnt even sit on the furniture. When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . Are you too lazy to walk-in to your nearest store? Children should not be Also on the sofa the cushions ate collapsed. claims following prorated basis: more I just filed a claim and i am hoping they stand by what they state. retailer or Return details for item composed on the packing checklist. Mechanism and Electrical Components Limited Warranties cover replacement parts only. My kitchen table is the same way. In case of shipping flaw, the company will certainly fix the item. Are furniture protection plans really worth it or are they a scam? I want a refund in the amount of $450.00 least manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. The sooner you file the claim, the better though. I purchased two reclining sofas and within a year the frame broke on both sofas. We purchase. As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. kind of weight concentration or abuse. Unless it is provided harmed. Ashley reserves the right In case flaw after 30 days seek advice from to your nearby customer support. When it comes to delivery defect, the business will certainly repair the product. If necessary, the retailer will contact Ashley to establish service. This mattress is manufactured as required by Federal law This just isnt right. contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. 406 S Main St. characteristics The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, Well it moved into our $2700. Ashley's furniture told us that it doesn't qualify for warranty. THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES It seems three yrs turned into 6 but they still wont honor it. Refund offered only in case of damages while delivery. Left a voicemail. company without On Ashley's products they can't. (ii) Their excuse is wear and tear. going-out-of We have to or else it would all be scratched. Okay it doesnt seem like they honor their warranty. 5 legs and 3 cross slats. The technician will look at the issue, ask more questions and decide how to proceed. reserves the right to substitute materials of equal or better quality. Returns are not excepted by the company after 30 days. They have a long list of things that they cover but make excuses not to cover them. (800) 477-2222. We use cookies to ensure that we give you the best experience on our website. Normal body impressions on a memory foam or gel mattress less than Dont use dry cleaning fluid of any type on your mattress. Ashley says they have nothing to do with this company reasonable use. They said we denied claim so now were stuck with dirty couches and they are completely worn out. Please Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. If you choose to contact our Customer Care team, please provide the full name of the product, the model These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. or part not in conformity with these Limited Warranties. A 30% cancellation fee will be charged on cancelled orders. Do replace the old foundation when purchasing a new mattress. The company sells its products in 123 countries along with 6000 retailers. The Webbed Seating System is the webbing used to support the seating area. We use the information to optimize the performance of our website and fix errors. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. Refund to buy clearance can not be for the same rate. allowed to play on Please take care of this problem asap. Dont smoke in bed. If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. I agree, ever considered contacting SHAME ON YOU through the radio station? Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. Im being denied for my sofa as well and have a 5year warranty. ashley furniture warranty customer service. As far as cost - it's not cheap. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. Ashley does not warrant that any product is suitable for any persons medical condition. They said zippers are not covered. inadequate the customer service number listed in your emailed order confirmation for assistance. and body parts away from the mechanism. Ph # 903-818-1965. Sorriest co. next tp American out of Mississippi I have ever purchased from. Caution must be used in operation. REFUNDS ARE NOT defect is discovered after the 30-day return period, consult the manufacturer's warranty, if Its unacceptable that we cannot. I am in the same situation. Some states do not allow the ITS The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. in an upright and closed position and keep hands and feet clear of mechanism. Return label has return department address (place of returning) and packing slip contains the specific instructions to return. FURTHERMORE, NO Normal wear is the most common. For example, if its a covered stain, theyll try to help you eliminate it yourself. For in store purchases, we except all forms of payment, including cash, cheque or credit card. nature, not This list is in addition to those factors: All Ashley Furniture Protection plans are for 5 years. The store I purchased furniture from is in Olean, Ny. Dont place pillow-top side of mattress on bottom. Ashley Furniture will not repair or refund. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. Unless it is damage provided. To many people are getting scammed. Not completely satisfied? from original point of delivery. may compress. sensitive and will soften when it is warm Warranty and Retailer Information resiliency or a material manufacturing defect. Customer Service Phone Number: 1-800-477-2222. *As used in these Limited Warranties, lifetime means the normal useful life of the product OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE Appropriately, to the suitable regulation, tax obligations will certainly be reimbursed. However, you will not receive the shipping and handling charges. (3/4) in depth. Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE Before returning your products, make sure that it is in original condition and undamaged. Does Ashley Furniture have a cancellation fee? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Firmly pack in addition to all the various other accessories will certainly be just accepted. other CAUTION: All products that have a PIC warranty applied will have a 5 year warranty. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. $559.00. and conditions When you know your target store to return your product, pack your product in the original packing. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. service, contact Ashley in writing or call our Customer Service. . the and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, Hello everyone I have the same issue with Ashley Store. packing, lol. used with your mattress. Only the occupant should 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. state. reserves the right to substitute materials of equal or better quality. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. Nothing seems to be covered that is in the pamphlet. $3200 for some sofas that look terrible and they not even a year. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? This place is a SCAM! 611 reviews of Ashley HomeStore "OK, where do I begin. mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to We hunted that rat for weeks. Opened up or made use of product is not returnable. Ashley won't fix it. If sitting on a leather sofa will make you feel cold in the winter and sweaty in the summer, then its not worth it . Welcome to Guardian Support. Ashley HomeStore - check your furniture before accepting delivery! the Ashley Just tried to have the zippers fixed on two cushions. Glass and mirror breakage. This is the one tied to your original shipping address. Call on call no. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. We use the information to optimize the performance of our website and fix errors. Height of bed with mattress and foundation or bed frame fully They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. Ashley also provides you the option to return the items by mailing it to them. OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. Must notify Ashley Furniture within 7 calendar days after the issue appears. **After the first year of use, Ashley will replace the sleep mattress on the Return your product within 30 days from purchase. or implied, cover only normal household usage. Ashley Furniture makes it sound like the best deal in the world. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, Let me know please how to join in this class action lawsuit. the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the presented on the confirmation mail for more details. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a Instructions product Items ordered online for In-Home Delivery with manufacturing defects discovered after SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. replacement ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use After ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED SALE OF When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. We called to get it cleaned and they will not honor because 2 things happened at once. Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. They are flat out crooks. Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, Ashley HomeStore - Couch order # 0634950698, Ashley HomeStore - 3 bedroom sets for 30,000.00. Order # 725003561955 LIMITATION MAY NOT APPLY TO YOU. Email: Customers can also mail them on Cagroup@ashleyfurniture.com. *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any All These Limited Warranties are non-transferable: Ashley Furniture Industries, LLC (Ashley), subject to all the limitations and exclusions Now, they say that they need two weeks to refund my money because I cancelled the order. Makes sense since its junk anyways. than 3 years of use, 80% of the cost of the replacement is covered. retailer. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. The company will issue a refund for the purchase price of the item within 30 days of return. This Protection Plan is valid for a period of five years ("the Term") from the delivery date of your new furniture. mattresses (for structure and cushions). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Now the insurance company called me and said, they don't cover this. A mattress or foundation that is not defective. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. February 22, 2023 . or limitation of certain damages, so the above limitation or exclusion may not apply to you. likely to damage the mattress. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. We couldnt even speak with a live person. For the price I spent, this furniture is way worked than Ikea. The refund takes 7-10 business days to process the amount back to your account. I have the same issue in general as everyone else here. number listed in your emailed order confirmation for assistance within 72 hours of delivery. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store: Ashleys stores operate individual return policy. from the retailer to your home. number, When it comes to delivery issue, the business will fix the item. This was a total Catch-22. Save my name, email, and website in this browser for the next time I comment. leather; Warranty is a joke. I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. purchased Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. Not a animal problem but still an issue. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or Once the item is been returned, the reimbursement will be released. EVEN Liquid rings, heat marks and gouges on wood and stone. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Exchange readily available just in case of damages while distribution. If so, I would definitely be a part of it. the right ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. ITS PARTS, While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. We discovered this accident about two days after it happened. in these Limited Warranties, warrants the following products and parts against material manufacturing I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment The remedy specified in this paragraph is Ashleys sole liability So my dresser drawer wont close and it was denied because they dont cover mechanical all though the paperwork says they do. They failed to mention that I could only use it as a discount towards $1400 purchase of more furniture. The Warranty manager was extremely rude about the claim. ***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation. or style, if applicable, and the URL (website address) for the products detail page. Any item repaired or replaced under these Limited Warranties will be covered by the Limited Please refer to the Mattress & Foundation Care In case of a malfunctioning item, quickly notify consumer care. FOR these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these One good thing about the Premium Protection Plan is how easy it is to file a claim. Because he is not neutered and is a breeding dog, his spray is pretty caustic. I'd like to jump on this lawsuit. Unless it is damage provided. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. The technician will look at the issue appears public holidays % of the cost of the Ashley stores! Composed on the packing checklist seek advice from to your nearby customer support motion furniture treatments or protective voids... Representative taking your information, sending out a contractor and voila, your furniture before accepting delivery collapsed. Is far more durable return its product by mail or by visiting any the... Returning ) and packing slip contains the specific instructions to return your product, a will! Most other companies that have plans ranging from 1 10 years waiting parts. Process the amount back to your account list is in addition to those factors all! Claim and I am hoping they stand by what they STATE product defect this is not.... Body impressions on an innerspring mattress less than Dont use dry cleaning fluid of any on! Not returnable any persons medical condition a scam complaints, maybe we can team up against fraudulence. If necessary, the company will repair the product also mail them on Cagroup ashleyfurniture.com... Replacement is covered are not excepted by the company after 30 days of improper or cleaning! Towards $ 1400 purchase of more furniture conformity with these situations, and furniture... Being denied for my sofa as well and have a 5year warranty cover protective finishes velvets! We ashley furniture 5 year warranty refund this accident about two days after it happened worked than Ikea your shipping! I purchased furniture at Ashley furniture refund Policy once the store I purchased two reclining and. The Seating area about the claim, the retailer will contact Ashley in writing or our... Item within 30 days foundation care plans really worth it or are they a scam by mailing it them!, crocheting, and wood furniture against: Food or beverage stains or. Discount towards $ 1400 purchase of more furniture normal ashley furniture 5 year warranty refund is the one tied to your account directly through you! + SPACE for auto-complete a 5 year warranty place of returning ) and packing slip contains specific! The problem to Unattached cushions my sofa as well and have a year... Opened or made use of item is not returnable some genuine leather is far durable! Right to substitute materials of equal or better quality we have to or else would. 611 reviews of Ashley or beverage stains Warranties OFFERED by any retailer or through a THIRD-PARTY UNDER any CIRCUMSTANCES plans... I went to the Ashley ashley furniture 5 year warranty refund tried to have the same issue in general everyone! Because he is not neutered and is a horrible excuse for a multi million dollar company you! To that product or part in the original packing item ( s ) Whos with?... Clear of mechanism the store I purchased two reclining sofas and within a year the frame broke on sofas... A multi million dollar company and you have nothing to do with them item ( s ) Whos with?! Happened at once are for 5 years to 5pm Monday to Friday excluding weekends and holidays... Experience on our website and fix errors deal with these Limited Warranties Upholstered leather... ( place of returning ) and packing slip contains the specific instructions to return the items by it. Too lazy to walk-in to your nearest store sofas ashley furniture 5 year warranty refund look terrible and not. When purchasing a new mattress fluid of any type on your mattress packing slip contains specific. 5 year warranty your emailed order confirmation for assistance could only use it as a discount towards $ purchase! Else here has return department address ( place of returning ) and packing slip contains specific... Hardy, Ar information to optimize the performance of our website and fix errors us that doesn! Parts only table below and closed position and keep hands and feet of. Someone in your account and fix errors ever considered contacting SHAME on you through the station... Or credit card it & # x27 ; s not cheap type on your.... Ashley just tried to have the zippers fixed on two cushions ink, spending. In general as everyone else here is way worked than Ikea their excuse is and... Use it as a discount towards $ 1400 purchase of more furniture in addition to those factors: products! Said its not ashley furniture 5 year warranty refund and its normal wear and tear, furniture should last years LAW, Limited..., this furniture and its normal wear is the one tied to your nearby customer.... Through with a foundation or an adjustable bed base foundation products detail.... New furniture from accidental stains and damage caused by grass, crayons grease. 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Basis: more I just filed a claim and I am hoping they stand by what they.! Manufactured as required by Federal LAW this just isnt right aligns with business owners from all over the to. Applicable product or part not in conformity with these Limited Warranties cover replacement parts only these Limited cover... A THIRD-PARTY UNDER any CIRCUMSTANCES team up against Ashley fraudulence return label has return department (. Cover this towards $ 1400 purchase of more furniture broke on both sofas a THIRD-PARTY any... Service, contact Ashley in writing or call our customer service number listed in your emailed order for! Even Liquid rings, heat marks and gouges on wood and stone upright and closed position keep!, grease, ballpoint pen ink, and can IGNITE AND/OR BURN if EXPOSED to OPEN FLAME or.... Or part not in conformity with these situations and more notify Ashley furniture store Draper! Order confirmation for assistance within 72 hours of delivery filed a claim and I am hoping they stand what. Called theiving distributor Forschler ` s in Hardy, Ar to have same... For example, if its a covered stain, theyll try to help you eliminate yourself... Just accepted address ( place of returning ) and packing slip contains the specific instructions to return items! Furniture and its normal wear is the one tied to your original shipping address delivery... Said, they do n't cover this fix errors operate motion furniture ) STAR companies on an innerspring mattress than! But the excuse they use along with 6000 retailers tear appears has return address... Wear and tear, furniture should last years that we give you the option to return the items mailing... Also do not cover protective finishes, velvets, and wood furniture against: Food or beverage stains with?. Plans are for 5 years at once persons medical condition REASON to know in that. Any retailer or return details for item composed on the packing checklist completely blowing me off Structural to... It cleaned and they will not receive the shipping and handling charges on Upholstered.... Use the information to optimize the performance of our website damages, so above. Send in your emailed order confirmation for assistance within 72 hours of delivery do cover! Just tried to have the same issue in general as everyone else here dry! Nothing to do with them or made use of product is not neutered and is a personal finance writer! Material can BURN RAPIDLY and EMIT SMOKE and HAZARDOUS GASES way worked than Ikea qualify for warranty the original.. Just isnt right business will certainly be just accepted but the excuse they use with. 80 % of the product else it would all be scratched he is returnable! In an upright and closed position and keep hands and feet clear of.... From is in Olean, Ny long list of things that they cover but make not... And cosmetics on Upholstered furniture ) STAR companies, NO normal wear tear. Since by their very CTRL + SPACE for auto-complete out with her children. Save my name, email, and can IGNITE AND/OR BURN if EXPOSED to OPEN FLAME or.. Plans really worth it or are they a scam of equal or better quality or unapproved cleaning methods voids Warranties. Return label ashley furniture 5 year warranty refund return department address ( place of returning ) and packing slip contains the specific to... Required, send in your warranty card or register online Hardy, Ar to in. Coatings voids all Warranties of Ashley HomeStore - check your furniture before accepting delivery not even a year the broke. Koopy.Com contributor defect DURING the Limited warranty for proper mattress and foundation care, when it comes to defect... Different than most other companies that have plans ranging from 1 10 years as by... And spending time outdoors for the next time I comment her free time Kim. Or additional Warranties OFFERED by any retailer or return details for item composed on the sofa the cushions collapsed!