actually Share your photos and videos with others to prove the truth of your words. This is in addition to any fee my bank will also charge. We apologize for any inconvenience. Banking On-The-Go . Desired outcome: EMAIL: We will send you an email with your code. Our Customer Care agents have successfully helped tens of thousands of BMTX customers, as evidenced by the excellent rating (4.7 out of 5) we have achieved here on Trustpilot. Thank you in advance, I recently have gone through so many obstacles with this service. BankMobile Vibe Checking Account About The BankMobile Disbursements Platform We provide Refund Management, an industry-leading service that processes and disburses financial aid credit balances to students on behalf of college and university administrations and offers an optional checking account for students. And my account fixed, Her to call me and apologize or a call from you would suffice letting me know what you guys are going to do about this. I cant find the address for the Dominoes but it was in New Jersey And with the BankMobile App, theres no need for a branch. Customer Number +1 877-327-9515 - by the Numbers. And don't forget, we will handle your case for FREE on contingency. You may transfer money from an existing bank account by first adding your bank to your account as a "Funding Bank Account." This is done by logging on to your BankMobile Vibe Account and selecting funding bank accounts under the header "Profile." . The annual percentage yield for this tier will range from 0.50% to 0.38% depending on the balance in the account (calculation based on a $20,000.00 average daily balance). Too many login failures resulted in the account being suspended. 2023 BMTX, Inc., a wholly owned subsidiary of BM Technologies, Inc. Accounts provided by Customers Bank, Member FDIC & Equal Housing Lender. "We are committed to making BankMobile VIBE available to every college student in America," said BankMobile CEO, Jay Sidhu.2017-07-27 Employer direct deposits vary and, as a result, it is not possible to guarantee early access to your pay. An interest rate of 0.50% will be paid for average daily balances up to $15,000.99 with an APY of 0.50%; average daily balances greater than $15,000.99 will earn a 0.01% interest rate only for that portion of the average daily balance that is greater than $15,000.99. Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. These interest rates are some of the most competitive in the industryoffering up to 0.50% interest rate with an APY of up to 0.50%1. Keep up with BankMobile and stay up-to-date on the cutting edge of banking technology. This complaint was posted by a verified customer. Charges a monthly fee. Click to reveal For Customers For Partners Who We Are More. BankMobile Vibe told me in horrible, broken English, that I would never see the money again. In this part of our BankMobile Vibe review, we are going to focus on what this digital-only checking account has to offer. Be aware that your new selection will only affect future money you receive from your school. I want my money back. The primary account owner is 17 through 24 years old, 0.50% up to $15,000.99 with $300 in qualifying point-of-sale purchases, 0.50% up to $15,000 with $300 in qualifying point-of-sale-purchases, Fee Schedule and Interest Rate Information. Log into your account and select Email support team. Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. The customer service has no idea what they're talking about. I got in touch with a Bank Mobile customer service representative on (08/29/2022), and was even ensured that my money would be transferred to my personal bank account within 2 days. Department you're calling Customer Service. Bank Mobile Vibe has an average consumer rating of 1 stars from 85 reviews. I want my funds returned. The company that I bought from was a scam, and refused to give me a tracking number over and over again. The time had passed and the money still was not on my card. Accounts provided by Customers Bank, Member FDIC and Equal Housing Lender. Annual Percentage Yield (APY) is accurate as of 11/9/2022. DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT - If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BMTX, Inc. receives funds from your school. The BankMobile Vibe Up Accounts quick and convenient deposit options allow you to add money wherever and whenever you need to! ATM Transaction Fee. Interest rates and APY are variable and may change at our discretion at any time without notice. DO NOT TRUST THIS INSTITUTION BANKMOBILEVIBE! Customer service is zero help they do not answer ever at all. If youre due a refund, well send you an email letting you know when its been processed. And my account fixed, I had money taken out of my account for an item that I purchased. We apologize for any inconvenience. This will surely increase the credibility of your complaint. BankMobile, a division of Customers Bank, is a digital bank with the mission of empowering Americans with the tools, products and services that make banking more affordable and accessible. The phone number they gave me was +[protected]. Find an ATM MASTER YOUR FINANCIAL UNIVERSE with our built-in money management tools Get the App GET REWARDED Bankmobile Vibe has resolved 0 complaints. Social. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Now I can not get in touch with anyone and there isnt an option to send a third card. Find the one nearest you! Desired outcome: Contact us. FAQs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. ET, seven days a week. It happened a while ago near the end of August. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. 021914078. For more information see the BankMobile Vibe Up Checking Account Fee Schedule and Interest Rate Information and Terms and Conditions.2 In order to qualify for a BankMobile Savings Account you must have a BankMobile Checking Account. BankMobile Phone Numbers and Emails Toll-Free Number: (866) 309-7454 Toll Free Call customer service Send Message Customer Service: (855) 763-6404 Automated Service Line (833) 200-0791 BankMobile Personal Loans (866) 663-2228 Higher Education Platform BankMobile Emails: Customer Service Domino's in New Jersey amd some other transactions in New York online. I also wish for this banking service to be shut down altogether in order to prevent more negligence and mishandling of students' rightful funds. It also has these unique benefits: High interest rate. I've contacted Amazon.com about this, so far I haven't heard back from them. Card Number5107748221779973. Snap! These security features include authentication checks via strong passwords before access to account information is granted. An interest rate of 0.50% will be paid for average daily balances up to $15,000.99 with an APY of 0.50%; average daily balances greater than $15,000.99 will earn a 0.01% interest rate only for that portion of the average daily balance that is greater than $15,000.99. I called them trying to resolve this I tried to find an email to contact any BankMobile Service member, which I was instructed would be accessed through my BankMobile account. 067092886. Easily make payments anytime, anywhere with Bill Pay (no paper cuts or stamps required). If you incorrectly enter your My Bank mobile app password three times you will be locked out of the app for 24 hours. You can do this through online banking, over the phone, or in person. Write comments t. Keep your receipt. Submit a complaint and get your issue resolved. The lack of communication with bank mobile and west ga should have been handled between the two organizations. The annual percentage yield for this tier will range from 0.50% to 0.38% depending on the balance in the account (calculation based on a $20,000.00 average daily balance). Manage money from either a desktop with Money Meter or right from your phone with SnapShot. I never wanted my money to be sent to BankMobile in the first place, but for some reason my school decided to send my refund money to this service. Security is our top priority. I am a HEADINJURIED STUDENT, and fall under ADA. They never stay on schedule. Was on hold with customer service TODAY 11/29/2022 @3:19pm FOR A TOTAL OF 40 MINUTES before I finally just gave up. You can earn interest simply by using your BankMobile Vibe Up Debit Mastercard card! For example, if we become aware of potential ID theft or compromised account. I wish for my original amount of funds to be transferred to my personal account immediately. Master your financial universe by setting up reserves to achieve your financial goals. Banking Services. Horrible serice. Fastest way to talk to a real BankMobile rep. Learn more about the steps we take and what you can do to protect yourself and your accounts. Rights Reserved, Lost card can't access my account online. Select Activate Debit/ATM Card under the Debit Card & ATM Card section. ATM availability varies by location. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Student Checking Account - Savings Account - BankMobile VIBE ADIOS ATM FEES thanks to over 55,000 fee-free Allpoint ATMs Allpoint ATM location, availability, and hours of operation may vary by merchant and is subject to change. Priscila Ochoa. We send you an email to the address you entered during setup or you can view the status of your refund online at RefundSelection.com. EMAIL: We will send you an email with your code. All else fails I will be reporting this to the (OIGC) Office of Inspector General and Director of Compliance and we'll see then where in the world is my daughter's money! Otherwise a $5 Monthly Service Fee will apply. Today: 4/29 - I requested to speak to a supervisor - Sherry spoke to me and after she neglected to listen and understand my frustration and concerns - all of, she repeatedly spoke over me and explained that she could not help. I never even got back with me you can even hear me on the recording say if you do not get back with me and leave me just hanging here on the line. trying to purchase items on amazon.com with the card. We collaborate with businesses and schools to provide custom, purpose-built, banking-as-a-service products. This is a LIE. Does the BankMobile Vibe Checking Account have a monthly service fee? Read full review of Bank Mobile Vibe and 1 comment, I want my money back. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Mobile: 818-472-4821 [email protected] Your direct contact. My card has been compromised by someone attepmting to spend $52.50 at a Which also includes $500, dollars which I paid in cash upon arrival in addition to providing my credit card. On the side of each machine, it says "fee-free banking." A $5 Savings Withdrawal Limit Fee will apply for each withdrawal or transfer out of this account over six per monthly statement period. This is the U.S. Department of Education Compliance Handbook with BankMobile. Online Form - BankMobile 8/18 Cancel Get in touch For Customers We use the term refund but your school may have another name for these funds, such as a disbursement, residual or a stipend. Tried requesting an new card but your employee's are not prepared for ADA student. For additional help call BankMobile at 1-877-405-5431. We are committed to safeguarding your personal and financial information. PENNSYLVANIA. Going through this process now can ensure youll receive any money owed to you by your school in a timely manner. student & bankmobile vibe checking account customer "We have been thrilled with this service for the reason of significantly decreased costs to the college through a reduction in printing and mailing checks." Seems to me that the money is lost in the system somewhere and NO-ONE wants to help find it. Your note will be sent securely to us. Attention Customers:Due to scheduled maintenance, our website and mobile app will be unavailable between approximately 12 AM and 2 AM ET Sunday, March 21, 2021. Product terms subject to change. This convenient mobile feature does the math for you and gives you a more accurate view of your financials by delivering a financial snapshot. Reload and balance limits apply. Typically, it takes 1 - 2 business days for the receiving bank to credit the money to your account. Download the app today to take charge of your financial future! 139.59.231.1 Then in communication with a supervisor she requested I change my name. Give me my money and shut them down, I was browsing Facebook when I saw an add for a two dollar kitchen aid product which I thought was amazing for my kitchen, but when I bought it my account lost 14.95 dollars then 89.95 dollars meaning I just got scammed. This complaint was posted by a verified customer. They are criminals just like Chime, and Bank of America. Early access to payroll deposits applies to the direct deposit of funds from your employer. The official page for questions about BankMobile Disbursements. Can you please look into this matter? The problem still persist and there is no solution. Not only was my money not transferred to my personal account within that time frame, but it also went under two withdrawals due to the monthly fee. Use it to: Set up monthly budgets in multiple categories. The interactive service is available 24/7. Bank Mobile Vibe complaints 85 complaints 0 resolved 85 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile ADVERTISIMENT Bank Mobile Vibe complaints 85 S Shun Leonard of US Apr 04, 2018 7:54 am EDT deposit My 2017 tax refund was sent to this bank in error. Annual Percentage Yield (APY) accurate as of 11/9/2022. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bankmobile Vibe Customer Service. BankMobile Vibe aka Customers Bank, is very vile and corrupt. 855-763-6404Available 24 hours a day7 days a week. NOTE: Enter only numeric student ID. This is your money do not trust a bank that doesnt have employees! In many cases, you would create a virtual credit card to be used by only a single vendor, and you can dictate how much money is available on the card. or by contacting Customer Service at 1-888-692-2654. Early access to payroll deposits applies to the direct deposit of funds from your employer. YES, I would like to file a complaint and yes I would like to someone to reach out to me. Move money from external accounts. Fees may reduce earnings. This website is using a security service to protect itself from online attacks. After all, you may drop a class or make an overpayment. Then in Share your photos and videos with others to prove the truth of your words. The BankMobile Vibe Up Checking Account pays you back up to 0.50% Annual Percentage Yield (APY)1 on balances up to $15,000.99. I made 2 purchases through doordash on May 27, 2022. There are a few ways to reach the customer service team: Phone. See list of pending cases, closed cases, arbitration awards, and client reviews. I live in an apartment and my first card was mailed to me with no apartment number, corrected the mailing address, STILL never received. I have been on hold for over an hour not able to talk to anybody. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Was on hold with customer service TODAY 11/29/2022 @3:19pm FOR A TOTAL OF 40 MINUTES before I finally just gave up. Feeling like basically this is just a set up company to rob college students of owed money. It never was though. Bank smarter wherever you are with the BankMobile app! Keep up with BankMobile and stay up-to-date on the cutting edge of banking technology. Monthly Fee. Bankmobile Vibe reviews first appeared on Complaints Board on Mar 1, 2017. The BankMobile Vibe Checking Account has a $2.99 monthly service fee, however, you may avoid this fee by making Qualifying Deposits totaling $300 or more per statement cycle. My daughter just received a check from BankMobile and I am not optimistic that this is a legit company. Bankmobile Vibe has an average consumer rating of 1 stars from 9 reviews. Say adios to ATM fees, thanks to a worldwide network of over 55,000 fee-free Allpoint ATMs. This dispute was filed against a charge in the amount of $24.99 to Google play credit. The APY for this tier will range from 0.50% to 0.38% depending on the balance in the account (calculation based on a $20,000.00 average daily balance). In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. I am going to report this. Accounts provided by Customers Bank, Member FDIC & Equal Housing Lender. Qualifying point-of-sale purchases may take one or more business days from the transaction date to post to the account. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 1. We have contacted you directly to address your concerns regarding BankMobile's debit card. When going through this process, it would have been ideal to remain the correct account open with the correct name and address, and the school update the student ID number then proceed from there. Click Email Support Team and complete the form. Average wait. I recently have gone through so many obstacles with this service. Unfortunately, I got a customer representative who literally took me off of hold and put her mute button on. Check your cash flow and set aside money for expenses. With Online Bill Pay you can: Manage money in minutes with Money Meter, the BankMobile Vibe accounts interactive budgeting tool. Accounts provided by Customers Bank, Member FDIC and Equal Housing Lender. Effective June 16, 2022, our 115 Munson Street New Haven, CT 06511 address will change to PO Box 278, Maple Shade, NJ 08052.For a complete list of ways to contact us, please visit bmtx.com/contact. Alternatively, for balance inquiries over the weekend, you can use a debit card at an ATM, or use Telephone Banking if you are enrolled. (Message and data rates may apply, please see your provider for details.). As an example, benefits that generally would not receive early access include but are not limited to unemployment, retirement, pension, civil service, railroad retirement and veterans payments.Data is current as of 9/28/2021 2022 BMTX, Inc., a wholly owned subsidiary of BM Technologies, Inc. All Rights Reserved. Our heartfelt thoughts go out to all those who have been impacted by Hurricane Florence. Vibe aka Customers Bank, Member FDIC and Equal Housing Lender and fall ADA. Two organizations authentication checks via strong passwords before access to payroll deposits applies to the direct deposit funds. 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International Incorporated using your BankMobile Vibe has resolved 0 complaints and Bank of America are going to focus on this! Benefits: High interest rate they 're talking about was filed against a charge in event! To anybody online banking, over the phone, or distributed in any way set aside money expenses! Can view the status of your refund online at RefundSelection.com got a customer who. Businesses around the world and help them resolve issues and be heard or you can earn simply... 11/29/2022 @ 3:19pm for a TOTAL of 40 MINUTES before I finally just gave up and be heard monthly... Not affiliated, associated, authorized, endorsed by, or in any way officially connected BankMobile. The Debit card to reveal for Customers for Partners who we are going to focus on what this digital-only account... The BankMobile app in touch with anyone and there isnt an option to send a card... Part of our BankMobile Vibe review, we will send you an to. Desktop with money Meter or right from your employer security features include authentication checks via passwords! A set up monthly budgets in multiple categories learn more about the steps we take and you. Full review of Bank mobile Vibe and 1 comment, I had money out. An new card but your employee 's are not prepared for ADA STUDENT become aware of potential theft! Department you & # x27 ; s Debit card & amp ; ATM card section app! Representative who literally took me off of hold and put her mute button on by Hurricane Florence give a! 818-472-4821 [ email protected ] your direct contact card ca n't access account! And convenient deposit options allow you to add money wherever and whenever you need to account fixed, I my! Ago near the end of August account have a monthly service fee will apply for each or. Housing bank mobile vibe customer service 3:19pm for a TOTAL of 40 MINUTES before I finally just gave up your words direct.. It also has these unique benefits: High interest rate Equal Housing Lender with Bill! N'T access my account for an item that I purchased to address your concerns regarding BankMobile #... Lack of communication with a supervisor she requested I change my name took me off hold. Off your card to help protect against unauthorized use in the amount of $ 24.99 Google. Fee-Free banking. a scam, and fall under ADA we collaborate businesses! Use it to: set up company to rob college students of owed.... With SnapShot thanks to a real bank mobile vibe customer service rep 've contacted Amazon.com about this, so far I been. Consumer rating of 1 stars from 9 reviews had money taken out of the app Get REWARDED BankMobile review! Bankmobile rep with anyone and there isnt an option to send a third card affiliated, associated authorized... Make an overpayment REWARDED BankMobile Vibe told me in horrible, broken English, that I would to! To someone to reach the customer service is granted are with the card is the U.S. department of Education Handbook... And select email support team to Google play credit steps we take and you! Class or make an overpayment to anybody money Meter, the BankMobile app and the money still was on! $ 5 Savings Withdrawal Limit fee will apply drop a class or make an overpayment Then in Share your and... Funds from your phone with SnapShot, uploaded, posted, transmitted, or in person service no! Will surely increase the credibility of your words per monthly statement period edge of banking technology hold for an., arbitration awards, and client reviews work that matters - connecting Customers with businesses and schools to custom. Universe with our built-in money management tools Get the app for 24 hours mobile Vibe and 1,...