Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Any promotional onboard credits will be forfeited. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Europe To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Yes, pre-cruise purchases will be refunded to the original form of payment. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. =6F; Ni ,h~ The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Celebrity Cruises. Powered by Invision Community. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Emails will be answered in the order received. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Responses may take 7 to 10 business days. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! 1 0 obj We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. I know things happen but it seems like a lot of cancelled cruises. How are Non-Refundable Deposit bookings impacted by this policy update? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. All taxes and fees will be refunded back to original form of payment. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. How long will I have to redeem my Future Cruise Credit (FCC)? Can you use your Future Cruise Credit (FCC) on an existing booking? To cancel, simply click the "Cancel Cruise" button and follow the instructions. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. August 26, 2008. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Since I may never travel again, I replied that I just want a credit issued to my CC. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. More happens on the Edge. What Happens If There Is a Cruise Price Drop After Booking? This was OBC used so no refunds due from these. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. I do believe that having a refundable deposit help speed things along with my refund. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Future cruise credits are issued for the fare paid at the time of cancellation. In certain circumstances, a formal amendment to the contract would be required. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Who can I contact about this? For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Guests booked on SL or ML series ships may choose another ship in either series. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. :(. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. The refund will typically appear on your credit card statement in the next billing cycle. I had the same type of incorrect date on my cruise. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . What sailings qualify for Cruise with Confidence? Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. *Excluding any previously suspended sailings on these dates. I was able to select my cruise dates and the application was submitted. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. ^^LvVr27+x{cW=)@0@%w, On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Who can I contact about this? 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Taxes and fees are not part of the FCC. 154. It's the same form. Celebrity Infinity sailings have been canceled through 2022. :3"/ Cu*D 50% of total price. Multiple FCCs may be applied per guest within the same reservation. 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