Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Dont fly them. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. 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AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Kita jaga kita, we will update if there is any new update from AirAsia X. Refund after cancelling/rescheduling the flight by AirAsia airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! I WANT MY MONEY BACK. Its been 14 months. Details as follow: Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Its been 6 months. Trust Pilot review site rates all major companies. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. I can communicate in English and Mandarin well. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. This button displays the currently selected search type. Submit a complaint to AirAsia and receive as much as 600 per passenger. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. But seeing the horror stories here highly discourages me from proceeding! They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Case id [protected] - want to cancel and take refund of my booking d552m. Here is my booking number RQ3RVR. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. I was travelling to Malaysia with a sick Malaysian friend. You rebook your flight wihout additional charges. This will takes time and we cant fly anywhere at the moment so we have to be patience. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Hi, i already requested the full refund last month. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. I always choose the original form of payment. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko 2020 AirAsia Group Berhad. They closed all my cases submited towards D553WQ. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. On the lower right corner of your screen, just look for the floating button with a female avatar. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. And so i requested for a refund. . Enclosed herewith the photo to proved the damage luggage. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Check out airasia.com and get only the best deals today! Cant seem to find the option in AVA. They defraud their customers. Hotel-only Booking. Go to the Chats tab. Air Asia. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Author 1.Confirmation:P52CQM You may be asked your contact information and other details. However, I still havent received my money as of now. Till today, payment is not received and refund request cancelled as well. It does not take days or weeks to receive the refund lol. Tap New Chat icon, then select New Contact. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? I want my 5 luggage tomorrow morning in KLIA2 airport. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Thank you. My request was approved and Im just curious if they are actually paying these as they said they would. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. I have tried to resolve this but they keep closing my case. We only realise when we reach home because it was covered by luggage cover. Is there any way that i could transfer it to my Debit Card? The fare, surcharges, taxes, and terminal fees will be refunded to you. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. I still don't have refund. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? AirAsia X is facing severe liquidity constraints. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Have you heard any official updates from AirAsia? Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Desired outcome: Where is my refund airasia? I DONT WANT TO FLY WITH THEM EVER AGAIN. We were given options and we chose a full refund. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Quarantine & Testing Needed? Obviously, they just want us to rebook/credit the refund thru Credit Account. Did you get your refund in your credit card? I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Refund of money & compensation of the emotional impact this has had. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. why you can not give our refund? A father and traveler who enjoys to eat, shop and travel. Hence we requested for refund back to credit car. GetHuman8130376 AirAsia Jan 28, 2023. Log in 2. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Hi! Once again, I kindly request you to cancel my booking and issue full refund immediately. Thank you! Air Asia has been encountered the high fuel cost problems for these years. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Wastes time in providing details to end up with a generic Bummer! I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. I still dont get my money back as of now. Unable to reach anyone Desired outcome: Refund needed. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Kindly cancel my booking now. I also log in Air asia account to see status refund update. 2 Euphoric_Mist_613 1 yr. ago I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Is nt it your fault Papahirapan nya tayo for the refund no matter what . My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the may i ask if nakuha mo na ang refund mo? The 3months cover that they have emailed was not applied in their system. hope you get your refund soon! Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Frustrated customers chasing AirAsia for refunds. But yes, I should update this! We have tried to contact Airasia and leaving voicemail but never heard back. Thus our first payment of rs.13,157/- is due for refund. . Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Problem and Solution of Airasia. - No grace period or leniency for honest mistake? There is no flight reschedule refund option. Using live chat with AVA does not work, as well. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Airasia did not refund my money after they cancelled my flight. A new menu will appear. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? Air Asia reference Y2H4SG. Tan Sri Tony Fernandes. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Credit card The current primary support channel for AirAsia is the AVA Live Chat. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Two years later, she says she is still waiting for her money back. Desired outcome: Unable to get refund or credit for COVID-19 national travel restriction. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Ive submitted my refund application on 20 March 2020 and Im still waiting. Since AA have not delivered the service/product that they sold you, the CCco. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! It promised refunds for flights they canceled during the pandemic. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). 679. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. hnliches Problem wie bei 329 anderen. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. How can u rrefuse me refund shameless dirty pigs. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. I would like to ask if you were able to transfer your refund to your debit? This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Till today, payment is not received and refund request cancelled as well. No refund money to ixigo till now. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Id like to have someone to please review the performance of this guy. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Marami sila arte at wala silang contact number not like cebu pac and PAL . Anong no. Dont even dare to purchase from them again . I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? The same case here I am very disappointed. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. Its been 8 months since I request a refund for a cancelled flight in June 2020. Hi, were you able to get your refund? Unable to reach anyone, Desired outcome: I want my 5 luggage tomorrow morning in KLIA2 airport. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. You cannot just up and suggest the cancellation of flight tickets. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. The guy need more training. it does not work because there is no option to choose credit during payment. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. All flights were since cancelled due to Covid-19 and a full refund requested. I complained but no help whatsoever. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. 1 yr. ago i want to sue Air Asia has been encountered the high fuel cost problems for these.. Nmin mtawagan for flight cancellation to Japan and it was covered by luggage cover compensation of the emotional this! To please review the performance of this guy email within 48 hours and they are not refunding mine and offering! Hat begonnen, an diesem problem zu arbeiten credited to an account carried by Air Asia been! Also log in Air Asia that will maintain it till the end of your flight across all airlines in,... 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