We know when youre away, your time is precious. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Prices are subject to change. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. Chatbot Conversations. See the baggage allowance question for more details. For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. Booking conditions apply. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. easyJet is a British low-cost airline group that operates domestic and international flights. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. You may also receive a message from the airline if you provided your contact details when checking in online. You can apply for a GHIC on the NHS website. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. This is a guide only [correct at 17th May 2022] and subject to change without notice. Check holiday description for details. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. We'll need to let our transfer partner know and there may be additional costs to take these items. That's why all the holidays sold on this website are financially protected by the. If this is needed for your hotel, we'll always try to let you know in advance. If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. On Booking Conditionsapply. Make sure you get your passport stamped when entering Morocco. 27 days to 14 days: 75% of your booking value. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. If you have a question about a flight only voucher, please visit the airline help centre. Locally sourced drinks:drinks included are generally only locally produced brands. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. What are the passport requirements for my destination? You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. Offer applies to all easyJet holidays with only one adult on the booking from applicable UK airports, subject to availability. Theres no weight limit, but we do ask that youre able to lift and carry your bag yourself. Beach & lake holidays also include transfers. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. Find out more on our dedicated page. Tourist taxes may apply when staying in some cities or countries. What happens if I have an issue with my luggage? Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. Why cant you provide a transfer if I book within 36 hours of departing on my holiday? We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Electricity: Depending on your location, there may be blackouts. You can visit our website,where youll be able to browse, tailor and buy your trip at the click of a few buttons. What might the conditions around my hotel and resort be like? If youre on a beach holiday, a transfer will be automatically included. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. Unfortunately not. 3. 23kg luggage allowance: 23kg pp for adults and children (excluding infants). My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. Lobster by EBI.AI. How do I use my easyJet holidays voucher or add a promo code? 4. This deposit amount is decided by the hotels directly rather than by us. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. How do I know if my hotel is pet-friendly? Discount cannot be used in conjunction with Free Child Places. Im looking to book a holiday for a group of ten people or more can I do this online? Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. The price shown includes a reduction equivalent to one or more free nights stay. If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. You can do this by: You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Im travelling to Europe following the UK's withdrawal from the EU. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Where can I find the latest travel advice? Before you fly with easyJet, you need to check-in online. Your holiday confirmation contains plenty of useful information for your trip. For more information, please refer to the latest FCDO advice for Morocco. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. Book a beach getaway or a city escape to a range of destinations under 500pp. Unfortunately you wont be able to. When youre ready, click on save to close. Can I increase or pool my hold luggage weight allowance? You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. 2. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. Booking Conditionsapply. Well aim to respond to your complaint within 28 days. In many of our hotels, the front desk also receives return transfer details so they may also be able to help. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. There may be a local charge for air conditioning in some rooms. Will my European Health Insurance Card (EHIC) still be valid for my holiday? Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. Why has the price of the holiday increased during my booking journey? We're on a mission to make a positive impact through travel. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. The child age limit can vary by hotel. For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products, highlight differences between models, and offer additional user guides and how-to videos. A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. Im in resort and Ive got an issue with my holiday who can I contact? Offer may be changed or withdrawn without notice. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here. Im travelling on my own with children, is any documentation required? Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! You can call our On Holiday Support team and we can advise you on what's best to do. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. WebOur easyJet Chatbot is now available on easyJet.com . Offer can be changed/withdrawn without notice. Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. A dress code may also be in place - make sure you check with your hotel for further details. Type in the buttons title. If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. Can I set up a direct debit to pay my holiday balance? Find out more about how to select your seats here, and how to book a standalone large cabin bag here. The company would much rather prefer you handle all your transactions online without If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! If you would like to amend the type of transfer you have booked, get in touch with our team. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. The reduction is based on the same board basis and room type as selected for the holiday. WebChatbots automate workflows and free up employees from repetitive tasks. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. Calls from mobile or other networks may vary). Youll also find the contact details for our local transfer partner should you have any issues. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. Transfers run to a schedule, but can be a few minutes late. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. I'm having difficulty using your website on Internet Explorer, why is this? Will I see any reps while Im on holiday? WebAn Easy Way to an easyJet Refund. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. Only locally produced brands also created ourpre-travel checklistto make sure you get your stamped. 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