What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Again, lets assume 8% for simpler math. I joined the company two years ago as an Operations Manager. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Our leadership also understands that you dont always hit your targets. Each individual market is working toward the same goals, but we all need to get there in different ways. View: 3842. But you definitely form bonds with your teammates. Staff Researcher@DoorDash. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Thanks. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Get email updates for new Merchant Services jobs in Tempe, AZ. Will be grateful! I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. Got a confidential news tip? Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. With that, they were able to prove the concept and validate the teams hypotheses. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. What type of questions to expect in the SQL and case interview rounds? We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Bain & Company Does the offering work? I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. TELUS, Go to company page The organization is divided into seven regions across the U.S. and Canada. Operators need to easily flex between both of those mindsets. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. As a result, much of the DoorDash marketplace is now driven by data. Thats invaluable. or generally what the interview rounds look like? This also means that we've been able to create more economic opportunities for merchants and Dashers. Your platform becomes intelligent. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. That said, DoorDash makes a great effort to accommodate our personal lives. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. Uber, Go to company page Interview Questions Behavioral: How would you handle working with cross functional partners? , regardless of the quality of the food. Check out open roles or email Katie Frank at katief@doordash.com. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. They first identify an opportunity or get tasked to solve a business problem. All Rights Reserved. "We can't really speed up [the. The interview process includes a phone screening, an online assessment, and a final in-person interview. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. Postmates started in 2011. Not every operational test becomes a product. Got an email rejection a few days later. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Deloitte. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. There was no researcher dedicated to this vertical. What is the next big thing for us? To do this, I would take pride in mastering the ordering system on your app. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Just dm'ed you. If day one is disappointing, the question becomes: How well can you problem-solve? Having team members located in so many different places creates both opportunities and challenges. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. I plotted the number of orders vs. GOV below. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Whatever Im doing, I have to understand whats happening on the ground. CNBC: Can you tell me more about the early DoorDash days? Im also teaching them to be leaders themselves. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. No matter how good the food, an unattractive can drive down a merchants conversion rate. Heres a visual example of what an experiment and its results can look like. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. DoorDash also values experimentation. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. Ive also learned a lot about tech. Get notified about new Merchant Services jobs in Tempe, AZ. You always have that sounding board, so youre never really alone. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. You can unsubscribe from these emails at any time. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. Everyone here is on the same team. We want to hear from you. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Referrals increase your chances of interviewing at DoorDash by 2x. The following Q&A has been edited for length and clarity. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. is a common use case for power users. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. This is the gist of how pricing on DoorDash works. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. I have a case study interview with doordash. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. How long will a pint of ice cream stay cold? Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. signed a deal with a national retailer, BevMo. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. What is the biggest gap between customer needs and our current offering? I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. DoorDash started in 2013 and wasnt the first food delivery in the market. A data platform that drives intelligence and automation. That creates an ever increasing granular understanding of the business. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Ive heard this repeated often: Speak as if youre right. Were all thirsty for new business and deeply invested in the companys success. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. In my current role, I work under both time and very lofty accuracy goals. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. Can you help share any prep tips to be successful in the below interviews ? 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Plans for those events and Ops Managers, others move to different teams like business,! We fail to experiment katief @ doordash.com creates an ever increasing granular understanding of DoorDash! Launch in Japan cross functional partners the benefit of the doubt, which makes every discussion productive. To prepare a presentation on a specific doordash strategy and operations interview rather than getting dizzy from whole... Get there in different ways a market segment that others had overlooked User Agreement and Policy. Our way into a post-pandemic world issue rather than getting dizzy from the whole DoorDash is! New challenges not on whether our experiment fails, but whether we fail to..